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Refund & Cancellation Policy

Last updated: June 2026  ·  Effective: June 2026

1. Subscription Cancellation

You may cancel your DocRush Pro subscription at any time. Upon cancellation:

• Your Pro access continues until the end of the current billing period.
• You will not be charged for the next billing cycle.
• No partial refunds are issued for unused days in the current period.

To cancel, contact us at contact@docrush.app with your registered email address and we will process your cancellation within 1 business day.

2. Refund Eligibility

We offer refunds in the following situations:

• 7-day refund window: If you subscribed within the last 7 days and have not made significant use of Pro features, you are eligible for a full refund. Contact us within 7 days of your purchase.
• Technical issues: If DocRush Pro features did not work as described and we were unable to resolve the issue, you are eligible for a full or partial refund at our discretion.
• Duplicate charges: If you were charged more than once for the same subscription period, the duplicate charge will be refunded in full.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Requests made more than 7 days after the original purchase date
• Change of mind after significant use of Pro features
• Failure to cancel before an automatic renewal
• Requests based on features that are clearly described as coming in future updates

4. Pay-Per-Use Credits

Any one-time pay-per-use credits (e.g. individual PDF downloads) are non-refundable once the feature has been used. If a credit was purchased but not used due to a technical failure on our end, a full refund will be issued.

5. How to Request a Refund

To request a refund, email us at contact@docrush.app with:

• Your registered email address
• The date of purchase
• Your Razorpay payment ID (found in your payment confirmation email)
• The reason for your refund request

We will review your request and respond within 3 business days. Approved refunds are processed via Razorpay and typically appear in your account within 5–7 business days depending on your bank.

6. Chargebacks

We ask that you contact us before initiating a chargeback with your bank. Chargebacks can result in the immediate suspension of your account. We are happy to resolve payment disputes directly and quickly.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Purchases made before a policy change are governed by the policy in effect at the time of purchase.

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